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Sears Home Repair Complaint - Broken Sears Kenmore washer - Kenmore Washer
Sears Home Repair Complaint

Sears Home Repair Complaint


Broken Sears Kenmore washer - Kenmore Washer

Sears Home Service Repair -- I am totally disgusted with the service I am currently NOT receiving from your Blue Service Crew. I had an appointment today for my washer to be serviced. The appointment was from 8a-12pm (expected time of repair tech). He didn't arrive until almost 2pm. I called THREE times requesting an ETA and NEVER received one. So he just showed at his leisure. After being here supposedly working on my washer it turns out he still did not resolve the issue. I called for him to return about 20 mins after he left ... I was told he would return immediately. NOW dispatch is calling to reschedule for the 29th! Unacceptable! My washer has water and laundry in it because I trusted your repair tech. NOW you're telling me he is not in the area so he can't return?! I don't care where he is ... he did NOT complete the job here so he should have to return .... overtime or not I don't really care. I speant SEVEN HOURS dealing with this and no resolution. Again .... UNACCEPTABLE!

Follow-up: After posting to several Sears FB pages and submitting a review form this is the response I received:
Thank you for contacting Sears Holdings, and allowing us the opportunity
to address your concern regarding your recent experience. We apologize
for the entirety of your experience with repairs for your washer.

Due to the service order being in AT status, we will not be able to
review your concerns until our technician's information uploads tonight.
Please call us tomorrow between 7 am CST and 9 pm CST so that we may
address your concerns. We appreciate your patience with this matter.

Please let us know if you have any questions. Thank you for choosing
Sears Holdings. We appreciate your business and value you as a


Michael F.
Customer Solutions
Sears Holdings Corporation


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SearsCares says: (6 years ago)
Dear LHamilton1974:
Please accept our sincere apologies for our technician not arriving within the specified service window. We are also sorry that the technician didn't repair your washer to your satisfaction. My name is Susan with Sears Social Media Support Escalations team. We would like to offer the assistance of a dedicated case manager to help resolve your washer issue. We value your business very much and want to make sure that everything that can be done to help you is being done.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (LHamilton1974) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support

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