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Sears Home Repair Complaint - Broken Washing Maching WITH Standing Water - Kenmore Elite
Sears Home Repair Complaint

Sears Home Repair Complaint

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iPhone Hotline App Review: Broken Washing Maching WITH Standing Water - Kenmore Elite


I called on 3/17 and scheduled a repair on my Kenmore Elite washing machine. They gave me an appointment on 4/2. I have to wait 16 days with a broken washing machine that has standing water in it! My appointment was schedule from 3pm-7pm o. 4/2. My husband took 4.5 hrs off of work, with NO pay, to be at home. We got a phone call around 7:30pm from the tech to say he wasn't going to make it because they were short staffed and they had a lot of sick calls. He instructed me to call the 1-800 number and reschedule. I did so immediately, but since it was 7:30pm the local office was closed! I called promptly at 8am the next morning while I was at work and was on the phone for 30min to get the soonest appointment on 4/11!! Really!?!? 25 days with a broken washing machine WITH a huge puddle of water in it??? Now, my husband has to take 5.5hrs off of work with NO pay AGAIN! Worst service I have ever experienced! My family and I have been very loyal customers for MANY years, but after this experience, I would never recommend Sears Home Repair to anyone!


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Comments


SearsCares says: (6 years ago)
 0
MrsZ1tro
Please accept our sincerest apologies for the troubles that have occurred with your washer repair. My name is Liz and I am a member of the Sears Social Media Support team. I saw your post and wanted to offer our assistance. I can see how frustrating to be waiting so long to have your washer repaired. We would like the opportunity to have one of our dedicated case managers contact you and monitor the repair process. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact phone number and the phone number the washer is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (MrsZ1tro) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support






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